Communication Tips

4 stumbling stones
1. Blow
2. Hurt
3. Problem
4. Criticism

4 Vitamins
1. Appreciation
2. Fun
3. Success
4. Caring

Problem talk
* Always
* Fault
* Consequence
* Cause
* Deaf

Solution talk
* Contact
* Wish
* Benefits
* Confidence
* Conclusion

Tripe praise
* Wow
* That’s not easy
* How did you do that?